The pivotal leadership mastery based on project management professional practitioners’ perspective in digitalizing Malaysian banking sector

The transition towards digitalization in the Malaysian banking sector demands an understanding of leadership mastery. This study explores the pivotal role of leadership, viewed through the lens of professional practitioners, in driving digital transformation within this industry. It explores the specific leadership qualities and strategies that are essential for successfully navigating the complexities of digital innovation. By analyzing the insights and experiences of seasoned banking professionals, this research identifies critical competencies such as strategic vision, adaptability, technological acumen, and the ability to foster a culture of continuous learning and innovation. Furthermore, it examines the impact of effective leadership on organizational performance, employee engagement, and customer satisfaction in a digital context. The findings underscore the significance of leadership mastery in not only facilitating technological advancements but also in ensuring sustainable growth and competitive advantage in the rapidly evolving financial landscape of Malaysia. This study contributes to the existing body of knowledge by providing a degree of understanding of how leadership influences digital transformation efforts, offering practical implications for leaders seeking to enhance their effectiveness in the digital era.