Analysis of waiting lines in a bank using simulation of discrete events – Case study

On a day-to-day basis and anywhere in the world, human beings, industrial sites on production lines, traffic in the city and highways, face waiting lines and understanding them has been essential to design jobs, optimize resources, manage and guarantee the quality of a product or service, among other aspects. Therefore, it is of interest for our research incubator to see how it affects the processes in a banking entity where the respective data were taken and what is its performance in its service value chain, for which it not only includes visualizing the respective deterministic calculations with the known mathematical models but also simulating them through discrete events with the FlexSim software. which allowed us to visualize other aspects, variables and characteristics not contemplated, which due to their characteristics and virtual environment oriented to 3D objects, can be appreciated with great similarity to the real scenario of the financial institution where this research was carried out and its corresponding results.