Hospital supply chain management: Application in West Java, Indonesia

Introduction: Hospital supply chains are intricate systems that ensure the flow of products and services to keep patients satisfied. The aim of this exploratory study is to do a descriptive study of hospital supply chain management in West Java, Indonesia. It is important to conduct a descriptive study to find out the current condition of people, process, technology, and partner as important categories of maturity framework in hospital supply chain management. Methods: By using observation and semi-structured interview, the following steps from Business Process Management were undertaken: (i) process identification of current process related to people, process, technology, and partner in hospitals (ii) process discovery related to hospital supply chain management; (iii) process analysis related to maturity in hospitals; (iv) confirm the framework that leads changes from “as is – to be” process. Results: The result is maturity framework based on current condition in Indonesia Hospital Supply Chain Management. Conclusions: By identifying people, process, technology, and partners in hospitals, the hospital supply chain management system should improve, leading to system-wide results.